While the user’s vision is not on the dashboard, push notifications to bring backend users to action important client-related pending tasks promptly, trimming down the wait time. The internal mail & ticketing system is set up by default for seamless communication. Other customized support systems can also be integrated as per your requirements.
The Personal Wallet is convenient to manage your account funds, withdrawals, and transfers. You can use the Personal Wallet to fund your trading account, withdraw your earnings and transfer cash to your MetaTrader 5 account. Reports generated by a CRM can help you assess the success of a department, an individual, or a project. These reports are essential for authorized employees, auditors, and accountants. There are tracking options allowing broker admin to monitor and assist in the sign-up process. Front office is the part that directly interacts with users, and back office is the technical part of the platform with which users do not interact.
With a background in higher education and a personal interest in crypto investing, she specializes in breaking down complex concepts into easy-to-understand information for new crypto investors. Tamta's writing is both professional and relatable, ensuring her readers gain valuable insight and knowledge. Back office forex software must include the ability to
manage which actions different users can perform. Take advantage of 60+ fiat payment systems and a digital asset processing service integrated with 20+ blockchains, available from day one of the launch to handle Forex and blockchain operations. Motivate clients to deposit more, to trade on live accounts, to make trading volumes using the status system and its benefits.
Since the Forex market is very popular, there are many scammers trying to swindle money with various frauds, so this feature is a necessary element. Trader’s Room is a unifying power that provides you clear monitoring of money flows —
every financial service and every payment system connected in a single Forex platform back office interface. Once connected, you get a fully controlled system that allows you to securely receive
end-user funds, as well as provide you detailed reports and analytics, and much more.
You can use a third-party email app or a forex CRM with a built-in email feature to build lists of recipients that you can email all at once. If your CRM has this feature, you won’t need to export a list from your back office software to a different tool. Instead, you can just tell your back office tool to email all clients who meet the criteria you’ve set to be deemed inactive. A sales manager or broker admin will receive a notification by email upon a sign-up. Our forex back office software truly assists in boosting your brokerage growth.
To be aware of when documents need to be updated, opt for the software that enables you to specify an expiration date. It also should avail the fund transfer between multiple accounts mobile apps in the Forex industry in any currency, ascribe credits, and issue rebates to clients. Overseeing and handling account balances will enable you to help clients having queries regarding their balances.
This connection will enable you to establish fees, commissions, and rebates within your software so that reports and payments are more accurate. If your forex firm works with introducing brokers (IBs), then your back office software needs to allow you to calculate and pay partners commissions and rebates. Allowing partners to directly access your software will make it easier for them to do their jobs, and using the software to ensure they’re paid the correct amount will help you retain good IBs.
The solution is completely customisаble, making it an ideal, quick and cost-effective way for setting up a сrурtосurrеnсу ехсhаnge. UpTrader is also one of the best Forex CRM companies, focusing on helping clients maximise profit, customise conditions, and acquire and retain clients efficiently. In other cases, when information isn’t documented, employees may have to go back to the client later to get essential https://www.xcritical.in/ details, or they might do work that isn’t necessary. Doing this individually for each client takes a significant amount of time, and doing it manually leaves room for errors in calculations or simply missing a client altogether. If you don’t pay a client when you should, you could face serious repercussions, and if you don’t charge the appropriate fee when they have short positions, you lose money.
Therefore, in the competitive Forex industry, a robust CRM system is not just an option but a necessity. Forex CRM software facilitates a streamlined communication process, handles customer queries efficiently, and aids in customer acquisition and retention. This tool also allows brokers to maintain comprehensive customer profiles, tracking their trading behaviour and preferences to offer personalised services. In 2023, the competitive landscape of Forex brokerage has intensified, which will strengthen more in the coming years, necessitating the adoption of sophisticated technology for streamlined operations. Since such solutions are quite expensive, before making a choice, you need to decide on the selection criteria. Moreover, as mentioned above, many Forex CRM systems already have back office functionality on board, so purchasing the CRM platform itself can be a more profitable option than just buying a Forex Back office.
Some back office software for brokerages, like CurrentBusiness, allows you to automate this process. You enter the symbol with the dividend and then the system can automatically calculate positions and issue charges/payments at the time you determine. Both third-party email tools and back office tools will allow you to create templates that any employee can use. Drafting a template allows you to control the message going out from individual brokers and saves time since they won’t need to draft their own content.
- KYC and AML procedures ensure counterparty/customer visibility
principle and eliminate the possibility of suspicious activity.
- Having a solid foundation regarding Forex means that the company can develop features that alleviate the specific obstacles you encounter in your brokerage.
- Trader’s Room is a unifying power that provides you clear monitoring of money flows —
every financial service and every payment system connected in a single Forex platform back office interface.
- With an e-wallet, you can get access to your сryptocurrency through any device.
Your brokerage technology partner for achieving thriving success in this Forex Industry. Back Office Software is a third-party technology provider that offers its services for a fee. Brokers should find a deal with providers; the cost will depend on the range of needs required for your company. In this video, B2Core Product Manager, Ivan Navodnyy, talks about one of B2Broker’s flagship products, B2Core. Starting as a visionary idea among experienced industry professionals, FX Back Office has transformed how the FX brokerage business operates daily.
Before purchasing any back-office tool, ask about permissions and settings around user roles. This software offers benefits such as integrated trading platforms, detailed financial and client data reports, and complete customer support to improve satisfaction. Of course, handling payment systems is greatly influenced by regulators, but ideally, you should strive to increase the options in this segment of your brokerage.
Know Your Client (KYC) rules help prevent money laundering and are the most common regulations put in place by governmental financial authorities. Your forex firm’s back office software needs to include a KYC module for enforcing compliance procedures. Look for software that lets you specify an expiration date so you know when new documentation is needed. In addition to viewing general information for clients, you also need to be able to view and manage the balances in their accounts.